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The improving state of contact centres in Africa: Interview by Hilario Fiandeiro

Download this interview with Hilario Fiandeiro, an ICCCA expert Call Centre & Customer Experience Consultant & Trainer, to understand the rapidly evolving potential of the African call centre industry. Discover the top challenges currently affecting the industry as well as the key technologies and methodologies that Hilario recommends for contact centres trying to distinguish themselves from the competition.

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