Joy Anne Nafula NamasakaCustomer Service Delivery Manager
I&M Bank, Kenya
2:30 PM Identifying, creating and recruiting the ‘‘Ideal’ candidate for handling digitalised contact centres
You can’t train or retain your talent if you can’t even bring it to your workplace in the first place.
Attracting top talent, however, to a call centre environment poses many challenges to call centre managers. Discover the best recruitment methodologies so that you can implement them as you begin to add – with quality in mind – to your workforce.