22-23 August, 2017
Nairobi, Kenya

deBBie akwara


Director- Customer Experience Management, Founder and CSO
Bridge International Academies, Neetch Company


11:30 AM Digitisation of contact centres: rolling out live chat strategies for success

Explore the planning and execution of live chats including staffing, training, measuring success and ensuring ideal customer experience.
Looking to launch chat support? Gain insights, best practices and lessons to ensure successful customer engagement. Review how your company can not only manage various channels —but improve bottom-line in the process.


Check out the incredible speaker line-up to see who will be joining deBBie.

Download The Latest Agenda