22-23 August, 2017
Nairobi, Kenya

deBBie akwara

Director- Customer Experience Management, Founder and CSO
Bridge International Academies, Neetch Company

Deborah Onome Akwara popularly known as deBBie akwara is a customer experience management expert and humanitarian. She has a bachelor’s degree in Performing arts and further education in Media Enterprise Management and Customer Experience Management [Implementing Customer Insights For Business] at Lagos Business School, Nigeria and the Delft Institute of Technology, Netherlands.

With over 14 years experience working in different industries [media, banking, telecommunications & education], deBBie has a track record of leveraging customer insight to increase customer satisfaction while aligning strategies to measurable business outcomes. She has worked with leading brands in Nigeria i.e. First City Monument Bank Plc, Zenith Bank Plc, United Bank for Africa, Etisalat Nigeria and Bridge International Academies Nigeria.

deBBie is an accomplished professional with numerous achievements/ awards including a global recognition as a finalist; Customer Experience [CX] Impact award in 2016 by the CXPA [Customer Experience Professionals Association] Minneapolis, USA.

deBBie is very passionate about business growth in Nigeria and Africa. She is a member of the Institute of Strategic Customer Service and Trade Management [ICSTM] and founded Neetch Company. Her mission is to grow businesses across Africa one customer experience at a time while also providing training solutions. Neetch Company is currently the only organization in Nigeria providing tailor-made customer experience management trainings.

On the humanitarian side, deBBie currently runs an NGO called HEELP [Help Educate & Elevate the Less Privileged] and is a board member at Genesis House, Nigeria [a rehabilitation centre for commercial sex workers, trafficked women and drug addicts].

11:30 AM Digitisation of contact centres: rolling out live chat strategies for success

Explore the planning and execution of live chats including staffing, training, measuring success and ensuring ideal customer experience.
Looking to launch chat support? Gain insights, best practices and lessons to ensure successful customer engagement. Review how your company can not only manage various channels —but improve bottom-line in the process.

Check out the incredible speaker line-up to see who will be joining deBBie.

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