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22-23 August, 2017
Nairobi, Kenya

Meet the Speakers

Speakers


Jannet Atika
Jannet Atika
Director of Customer Operations
Safaricom
Job Njiru
Job Njiru
Head of Customer Experience
KCB Bank Group
Nnenna Ijeoma Okeke
Nnenna Ijeoma Okeke
Head of Contact Centre Operations
Etisalat Nigeria
Eddy Victor
Eddy Victor
Head of Contact Experience
Airtel Networks Kenya Ltd
Alex Mbaka
Alex Mbaka
Head of Service Quality and Complaints Management
Barclays
Johan Hard
Johan Hard
Global Sales Director
Teleopti
Bernard Chege
Bernard Chege
East Africa Call Centre Manager
UAP – Old Mutual Group
Hilario Fiandeiro
Hilario Fiandeiro
Founder & Principal Consultant
ContactCentreSmart – South Africa
Rishi Jatania
Rishi Jatania
COO
Direct Channel Simbatech
Olatunji Adeleye
Olatunji Adeleye
Regional Customer Service Manager: Sub Saharan Africa
ACCA Global – Nigeria
Faith Nancy Ogutu
Faith Nancy Ogutu
Business Planning Manager – Retail and Business Banking
DIB Bank Kenya
Mary Mwema
Mary Mwema
Contact Centre Manager
Internet Solutions Kenya
Hope Waudi
Hope Waudi
Activation Lead
Cellulant
Seraphine Muthoka
Seraphine Muthoka
Customer Contact Centre Director and Leader
K-Rep Bank Limited
Rebecca Ochola
Rebecca Ochola
Customer Care Manager – East Africa
Bridge International Academies
Mercy Mose
Mercy Mose
Head of Customer Experience
Sema Mobile Services Limited
Dorothy Lavuna
Dorothy Lavuna
Recruitment and Training Manager
Direct Channel Simbatech
Lilianne Anyango
Lilianne Anyango
Team Leader – Customer Service
Ecom Services Limited

If you would like to receive a copy of the final agenda, email enquiry@iqpc.ae and we will send it as soon as it is finalised.