22-24 August, 2017
Nairobi, Kenya

Meet the Speakers


Ijeoma Okeke
Ijeoma Okeke
Head of Contact Center
Etisalat Nigeria
Eddy Victor
Eddy Victor
Head of Contact Experience
Airtel Networks Kenya Ltd
Bernard Chege
Bernard Chege
East Africa Call Center Manager
UAP – Old Mutual Group
Kazim Jessa
Kazim Jessa
Senior Vice President, Head – Credit & Contact Operations
Emirates NBD
Ehimare Omoike
Ehimare Omoike
Head, Customer Care Support & IVR Management
Etisalat Nigeria
Dennis Omondi  Otieno
Dennis Omondi Otieno
Team Leader, Customer Experience
Stanbic Bank Kenya
Rose  Kamau
Rose Kamau
Head of Service Automation and Projects
Airtel Africa
Krishnan  Menon
Krishnan Menon
Director, Operations Transformation Lead
Barclays Africa Group Limited
Oluseyi  Folaranmi
Oluseyi Folaranmi
Vice President, Customer Experience
Joy Anne Nafula Namasaka
Joy Anne Nafula Namasaka
Customer Service Delivery Manager
I&M Bank, Kenya
Deborah  Akwara
Deborah Akwara
Director- Customer Experience Management, Founder and CSO
Bridge International Academies, Neetch Company

If you would like to receive a copy of the final agenda, email enquiry@iqpc.ae and we will send it as soon as it is finalised.