22-24 August, 2017
Nairobi, Kenya

Media Center

Agenda Preview – 2nd Call Centre Conference Africa

Download a preview of the agenda to get an insight into the programme, invited speakers and much more.


State of the Market Report: Contact Centres in Kenya

Africa's contact centre industry is undergoing rapid growth as well as significant change as the region is poised to become a centre of ICT and BPO excellence within a matter of years. Download this report to gain insight into the key factors that make Africa (with particular emphasis on Kenya) suitable for contact centre expansion and evolution. Also highlighted are the chief challenges that the industry needs to understand and overcome.


The improving state of contact centres in Africa: Interview by Hilario Fiandeiro

Download this interview with Hilario Fiandeiro, an ICCCA expert Call Centre & Customer Experience Consultant & Trainer, to understand the rapidly evolving potential of the African call centre industry. Discover the top challenges currently affecting the industry as well as the key technologies and methodologies that Hilario recommends for contact centres trying to distinguish themselves from the competition.


Speaker Testimonials - Call Centre Conference Africa 2016

View this video to see what some of the speakers had to say about the launch of Call Centre Conference organized in Kenya in August 2016.