The next big system in the African contact centre space: The Cloud

The next big system in the African contact centre space: The Cloud

Download the presentation by Alex Mbaka, Head of Quality and Compliance Management, Barclays Bank. It highlights:

  • Cloud maturity in Africa: Initiatives over the past 3 years 
  • Best practices for could collaboration: The future of cloud, barriers to cloud adoption and security 
  • What is BPaaS? 
  • World BPO market competitiveness 
  • Opportunities for business in Africa 
  • Reason for attractiveness: Connectivity

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