Register by Thursday, 13 July 2017 to save up to $100! Register Now!
Redefining contact centres in the age of digital transformation
Your contact centre is under attack! The rising BPO industry in East Africa, digital transformation, tech-savvy customers and social media are just some of the factors that will impact your business in the coming months. So how do you use this to your advantage, and more importantly, how do you succeed? Well, it is all about arming your contact centre and your agents with the required tools, technologies and training.
If you want to succeed in the digital age, then join us for the 2nd Call Centre Africa Conference (22-24 August 2017, Nairobi, Kenya) where leading call centre managers will come together to share case studies, ideas and best practices to drive continuous improvement and help you tap into new opportunities to improve customer experience and transform from a cost to a profit centre.