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Motivate, retain and grow: Developing customer centric call centers in Africa to drive customer service and improved business performance

The African Call Centre Conference returns this 22-24 August to Nairobi, Kenya, where we will once again gather call centre managers from across the continent to discuss the development, management and advancement of call centres.

The themes for the 2017 edition will set out to tackle issues around customer service, leadership development, workforce management and technology adoption with the overall objective of ‘motive, retain and grow’.

Featured speakers from 2016 include:

View All Speakers

Why Attend?

 

Network and learn from regional and international practitioners to hear about best practice

 

Access over 15 hours of content through presentations, panel discussions and workshop sessions enabling maximum learning and knowledge share

 

Meet only the best solutions providers that will help you improve call centre performance and drive customer experience

Who should attend?

  •  Call Centre Directors, Managers, Supervisors and Representatives
  •  Contact Centre Heads
  •  ICT Experts and Advisors
  •  Customer Care Team Leaders and Managers
  •  Directors of Operations
  •  Directors of Customer Support
  •  Customer Experience Managers
  •  Recruitment and Training Managers

From the following industries:

  •  Banks
  •  Insurance Companies
  •  Telecoms
  •  IT
  •  Government
  •  Aviation
  •  Healthcare
  •  E-commerce
  •  Retail

See what our past attendees had to say