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Motivate, retain and grow: Developing customer centric call centers in Africa to drive customer service and improved business performance

The African Call Centre Conference returns this 22-23 August to Nairobi, Kenya, where we will once again gather call centre managers from across the continent to discuss the development, management and advancement of call centres.

The themes for the 2017 edition will set out to tackle issues around customer service, leadership development, workforce management and technology adoption with the overall objective of ‘motive, retain and grow’.

Featured speakers from 2016 include:

View All Speakers

Why Attend?

 

Network and learn from regional and international practitioners to hear about best practice

 

Access over 15 hours of content through presentations, panel discussions and workshop sessions enabling maximum learning and knowledge share

 

Meet only the best solutions providers that will help you improve call centre performance and drive customer experience

Who should attend?

Leading in Uncertain Times

Call centre supervisors, managers, and representatives

Look Beyond Traditional Boundaries

BPO business development managers and contact centre officials

Upskill Your Frontline into Leadership Positions

CRM, wireless, IVR, and self-help providers

Towards Outcome Centric Measurement

Government officials from the ICT sector

See what our past attendees had to say

Thank you to our 2016 sponsors and exhibitors

Associate Sponsor
Strategic Soft Skill Partner
Networking Sponsor